Refund policy
Bazaarnaka, operated by Guangzhou Baiwei Trading Firm (Sole Proprietorship), provides returns and refunds for eligible purchases made through https://bazaarnaka.com.
1. Return Period
You may request a return within 30 calendar days after delivery.
Returned products must be unused, undamaged, and in their original condition. Original packaging and included accessories should be returned where applicable.
This does not limit your rights regarding defective, damaged, or incorrect products.
2. Requesting a Return
To request a return, email [email protected] with your order number, the item you wish to return, and the reason for the return.
Photos may be requested when the product is damaged, defective, or incorrect.
Please wait for return instructions before sending any item back.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
After reviewing the issue, we may provide a replacement, refund, or another suitable solution.
4. Return Shipping
Customers are generally responsible for return shipping costs for change-of-mind returns.
If the return is caused by a confirmed damaged, defective, or incorrect item, Bazaarnaka will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are normally non-refundable for change-of-mind returns unless required by applicable law.
5. Refunds
Once an eligible return is received, we aim to inspect it within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Your bank or payment provider may require additional time to complete the refund.
6. Non-Returnable Items
Items that have been used, altered, damaged after delivery, or returned in a condition that prevents resale may not qualify for a change-of-mind return.
Personalized or custom-made products may also be non-returnable where permitted by law.
These restrictions do not affect applicable consumer rights.
7. Cancellations and Exchanges
Cancellation requests should be submitted before the order has been shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Exchanges are subject to product availability and return eligibility.
8. Return Instructions
The correct return destination will be provided after your return request is approved.
Do not send a return to any address without receiving confirmation from [email protected] first.