Shipping policy
Bazaarnaka, operated by Guangzhou Baiwei Trading Firm (Sole Proprietorship), provides shipping and delivery services for orders placed through https://bazaarnaka.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.
Processing may include payment verification, product preparation, packaging, and shipment arrangements.
Tracking information will be provided by email after shipment where available.
2. Shipping Destinations
Bazaarnaka ships to selected international destinations.
Available countries and regions are shown during checkout and may depend on the delivery address, carrier availability, product restrictions, and local shipping conditions.
If shipping is unavailable to a selected destination, the order cannot be completed.
3. Estimated Delivery Time
Standard delivery generally takes 7–15 business days after dispatch.
Including processing time, the estimated total delivery time is 8–18 business days.
Delivery times may be affected by customs clearance, carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.
Estimated delivery times are not guaranteed arrival dates.
4. Shipping Fees
Standard shipping costs $6.99 USD for orders below $49.99 USD.
Orders of $49.99 USD or more qualify for free standard shipping.
Shipping eligibility is generally calculated using the order subtotal before taxes and other additional charges unless otherwise stated at checkout.
All applicable shipping charges will be displayed before payment is completed.
5. Taxes and Customs
Taxes collected by Bazaarnaka, where applicable, will be shown during checkout.
International orders may be subject to customs duties, import taxes, or other charges imposed by local authorities.
Customers are responsible for any applicable charges not collected during checkout unless otherwise required by law.
6. Tracking and Shipping Addresses
Tracking information will be sent by email when available after the order has been dispatched.
International tracking updates may occasionally be delayed during transit or customs processing.
Customers are responsible for providing complete and accurate shipping information.
If an address correction is required, contact [email protected] as soon as possible. Address changes may not be possible once an order has entered fulfillment or shipment.
7. Packaging and Delivery
Products are packaged with appropriate protective materials based on their size, material, and shipping requirements.
Customers should inspect packages after delivery and report any visible damage, missing products, or other delivery issues promptly.
Please keep the original packaging and take photographs where relevant to help us review a shipping issue.
8. Lost, Damaged, or Delayed Orders
If an order is significantly delayed, lost, damaged during shipping, incomplete, or delivered incorrectly, please email [email protected] with your order number and relevant details.
Photographs or other supporting information may be requested where appropriate.
For confirmed shipping problems, we will provide an appropriate resolution, which may include a replacement or refund.
We aim to respond within 1–2 business days, Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.